Afford Bond Privacy Statement
Afford Bond takes the protection of your privacy very seriously. We will only use your personal
information to deliver the services you have requested from us, and to meet our legal responsibilities.
How do we collect information from you?
We obtain information about you when you engage us to deliver our services and/or when you use our
website, for example, when you contact us about our services.
What type of information do we collect from you?
The personal information we collect from you will vary depending on which services you engage us to
deliver. The personal information we collect might include your name, address, telephone number,
email address, your Unique Tax Reference (UTR) number, your National Insurance number, bank account
details, your IP address, which pages you may have visited on our website and when you accessed them.
How is your information used?
In general terms, and depending on which services you engage us to deliver, as part of providing our
agreed services we may use your information to:
- contact you by post, email or telephone
- verify your identity where this is required
- understand your needs and how they may be met
- maintain our records in accordance with applicable legal and regulatory obligations
- process financial transactions
- prevent and detect crime, fraud or corruption
 We are required by legislation, other regulatory requirements and our insurers to retain your data where
we have ceased to act for you. The period of retention required varies with the applicable legislation
but is typically five or six years. To ensure compliance with all such requirements it is the policy of the
firm to retain all data for a period of seven years from the end of the period concerned.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Any staff with access to your information have a duty of confidentiality under the ethical standards that
this firm is required to follow.
Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents, subcontractors and other
associated organisations for the purposes of completing tasks and providing services to you on our
behalf. However, when we use third party service providers, we disclose only the personal information
that is necessary to deliver the service and we have a contract in place that requires them to keep your
information secure and not to use it for their own purposes.
Please be assured that we will not release your information to third parties unless you have requested
that we do so, or we are required to do so by law, for example, by a court order or for the purposes of
prevention and detection of crime, fraud or corruption.
How you can access and update your information
Keeping your information up to date and accurate is important to us. We commit to regularly review
and correct where necessary, the information that we hold about you. If any of your information
changes, please email or write to us, or call us using the ‘Contact information’ noted below.
You have the right to ask for a copy of the information Afford Bond holds about you.
Security precautions in place to protect the loss, misuse or alteration of your information
Whilst we strive to protect your personal information, we cannot guarantee the security of any
information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems. Where
we have given, or where you have chosen, a password which enables you to access information, you are
responsible for keeping this password confidential. We ask you not to share your password with
anyone.
Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient
digital processes, we sometimes need to store information in servers located outside the UK, but within
the European Economic Area (EEA). We take the security of your data seriously and so all our systems
have appropriate security in place that complies with all applicable legislative and regulatory
requirements.
Your choices
We may occasionally contact you by post, email or telephone with details of any changes in legal and
regulatory requirements or other developments that may be relevant to your affairs and, where
applicable, how we may assist you further. If you do not wish to receive such information from us,
please let us know by contacting us as indicated under ‘Contact information’ below.
Your rights
Access to your information: You have the right to request a copy of the personal information about
you that we hold.
Correcting your information: We want to make sure that your personal information is accurate,
complete and up to date and you may ask us to correct any personal information about you that you
believe does not meet these standards.
Deletion of your information:Â You have the right to ask us to delete personal information about you
where:
- you consider that we no longer require the information for the purposes for which it was
obtained - you have validly objected to our use of your personal information – see ‘Objecting to how we
may use your information’ below - our use of your personal information is contrary to law or our other legal obligations
we are using your information with your consent and you have withdrawn your consent – see
‘withdrawing consent to use your information’ below.
Restricting how we may use your information:Â In some cases, you may ask us to restrict how we use
your personal information. This right might apply, for example, where we are checking the accuracy of
personal information about you that we hold or assessing the validity of any objection you have made
to our use of your information. The right might also apply where there is no longer a basis for using
your personal information but you do not want us to delete the data. Where this right is validly
exercised, we may only use the relevant personal information with your consent, for legal claims or
where there are other public interest grounds to do so.
Objecting to how we may use your information:Â Where we use your personal information to perform
tasks carried out in the public interest then, if you ask us to, we will stop using that personal information
unless there are overriding legitimate grounds to continue.
Withdrawing consent to use your information:Â Where we use your personal information with your
consent you may withdraw that consent at any time and we will stop using your personal information
for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in ‘Contact information’ below if you wish to exercise any
of these rights.
Changes to our privacy notice
We keep this privacy notice under regular review and will place any updates on our website www.affordbond.com
This privacy notice was last updated on 1st May 2018.
Contact information
Afford Bond
31 Wellington Road
Nantwich
CW5 7ED
United Kingdom
Telephone: 01270 623731
Company email:Â Jeff.Atkinson@affordbond.com
Complaints
We seek to resolve directly all complaints about how we handle your personal information but you also
have the right to lodge a complaint with the Information Commissioner’s Office at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website:Â https://ico.org.uk/concerns